Terms of Service, Privacy Policy & Liability Waiver

Please read these terms and conditions carefully before booking or attending any classes, sessions, or services at Amal Pilates.

By creating an account, purchasing any package or membership, or enrolling in any class, private session, workshop, or event at Amal Pilates, you agree to the terms and conditions set out by Amal Pilates on its website and booking platform.


For questions related to memberships, billing, or policies, contact: hello@amalpilates.com

General Terms and Conditions

1. New Client Offer

The new client introductory offer (valid for 30 days from first use) is available to new clients only. Clients may purchase the introductory offer once. The introductory offer is non-refundable and non-transferable and activates on the date of the first class booking made under that offer.

If a client uses multiple email addresses or accounts to purchase the introductory offer more than once, Amal Pilates reserves the right to cancel those contracts and charge full price for any sessions used.

2. Minimum Class Size

A minimum of two clients is required for a class to proceed. If a class does not meet the minimum, Amal Pilates may cancel the class. You will be notified by text and/or email prior to the start time and your session or credit will be returned.

3. Cancellations and No Shows

To ensure fairness and availability for all clients, cancellations must be made at least twelve (12) hours prior to the scheduled start time.

  • Late cancellations made within twelve (12) hours of class or private session start time will result in forfeiture of the class or session credit.
  • No shows will incur a $25 fee, which will be charged to the card on file, and the class or session credit will be forfeited.
  • Repeated no shows may result in suspension of booking privileges at the discretion of Amal Pilates.
  • Cancellations must be made through the booking platform or in writing by email. Cancellations are not accepted through social media.

4. Pre-Payment

Payment must be made prior to booking. To reserve a spot in any class, private, or duet, you must have a valid membership, package, or single session credit in your account. Reservations are not guaranteed without pre-payment.

5. Class Restrictions and Medical Clearance

For safety reasons, Amal Pilates owners and instructors reserve the right to:

  • Restrict clients to specific class levels or formats
  • Recommend or require modifications during class
  • Turn clients away from class if they do not have appropriate medical clearance or if participation appears unsafe

Clients agree to disclose relevant medical conditions, injuries, recent surgeries, or pregnancy and to update the studio if their status changes.

6. Waitlists

If your desired class is full, you may join the waitlist. If a spot becomes available, you may be automatically added to class before the start time and notified via email and/or text, depending on your communication preferences.

If you are added to class from the waitlist and are unable to attend, you must cancel in accordance with the cancellation policy. Late cancellations or no shows from the waitlist will incur applicable fees. Charges and deductions resulting from late cancellation or no show are not reversible.

7. Class Packages (A La Carte)

Class packages are valid for specific periods from the date of purchase or first use, as listed on the Amal Pilates pricing page and booking platform. Packages:

  • Are non-refundable
  • Are non-transferable
  • May be extended for documented medical reasons at the studio's discretion

Extensions for medical reasons require a request before the expiry date and may require documentation from a licensed healthcare provider. Unused classes expire at the end of each package cycle and do not roll over.

8. Monthly Memberships

Monthly memberships (limited and unlimited) are valid for thirty (30) days from the date of purchase or renewal unless otherwise stated.

Monthly memberships:

  • Are non-refundable
  • Are non-transferable
  • May be extended for documented medical reasons at the studio's discretion
  • Medical extension requests must be submitted before the end of the current membership cycle

Extensions: Non-medical extension requests (for both limited and unlimited plans) may be considered on a case-by-case basis. Unlimited members may receive one complimentary pause/extension per calendar year for a duration approved by Amal Pilates. Extensions or pauses beyond the complimentary allowance may incur a fee of $10 per day.

Limited Membership Credits: Any unused limited membership credits expire at the end of the membership cycle and do not carry over into the next month.

9. Non-Transferability

Sessions, classes, and memberships are not transferable to another individual and cannot be used by another person. If a person other than the client on the booking arrives to use a class or session, they will be asked to create their own account and purchase their own sessions.

10. Booking Window

Classes are available on a first-come, first-served basis. To avoid disappointment, classes can typically be booked up to four (4) weeks in advance. Amal Pilates may adjust the booking window at its discretion.

11. Guest Passes

Some membership types may include guest passes. When you book a guest using your membership, one